365aec Privacy Policy

365aec is an internationally licensed online betting and gaming platform serving Bangladesh and users across the globe. We place the highest priority on our members' privacy and adhere to international data protection standards.

This Privacy Policy explains what information we collect when you use 365aec's website, mobile app, or other digital services, how we use it, and how we keep it secure. By using 365aec, you are deemed to have agreed to this Privacy Policy.

If you have any questions about our Privacy Policy, feel free to reach out to us at any time. We are always ready to assist you.

365aec only collects information that is necessary to deliver our services, ensure security, and meet legal obligations. Below is a detailed list of the types of information we collect:

Data is collected through three main channels: information you provide directly (registration form, KYC verification), data collected automatically (cookies, log files), and information received from third parties (payment providers, identity verification services).

365aec uses collected data only for specific, legitimate purposes. We never use your information unnecessarily or sell it to third parties. Our primary reasons for using your data are:

• Account Management: Handling registration, login, password resets, and account security.
• KYC Verification: Verifying identity in compliance with international Anti-Money Laundering (AML) regulations.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments.
• Customer Support: Resolving your complaints and queries promptly.
• Service Improvement: Reviewing user experience to improve and enhance the platform.
• Security Assurance: Detecting and preventing fraudulent activity.
• Marketing: Sending relevant offers and promotions where you have given your consent.
• Legal Compliance: Storing and providing information as required by regulatory authorities.

365aec never sells your personal information or shares it unnecessarily with third parties. However, in the following limited circumstances, certain information may be shared with specific partners:

• Payment Providers: Shared with Mobile Pay, Nagad, Rocket, and banking partners solely for the purpose of processing transactions.
• Identity Verification Services: Shared with licensed verification providers to complete the KYC process.
• Technology Partners: With cloud and infrastructure service providers that operate the platform, under strict confidentiality agreements.
• Legal Authorities: To government authorities when required by court order or legal obligation.
• Regulatory Authority: During audits and inspections conducted by gaming licensing authorities.

Before sharing data with any third-party partner, 365aec ensures they maintain an equivalent standard of privacy protection. Any breach of agreement results in immediate termination of that partnership.

365aec's website and app use various cookies and tracking technologies to enhance your browsing experience and maintain platform security.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features. Detailed cookie settings can be found in the Account Preferences section.

365aec does not retain your data longer than necessary. Retention periods are determined based on the type of service and applicable legal requirements:

• Account Information: For a minimum of 5 years while the account is active and after closure (as required by law).
• Transaction Records: 7 years (in accordance with international financial regulations).
• KYC Documents: 5 years after account closure.
• Communication Logs: 3 years (for customer service reference).
• Cookie Data: Varies by cookie type, up to a maximum of 1 year.

Once the designated retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

365aec uses industry-leading security technology to protect user data. Our security infrastructure is regularly reviewed and upgraded.

• 256-bit SSL/TLS Encryption: All data transfers occur through fully encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Prevention of DDoS attacks and unauthorized access.
• Regular Security Audits: Tested and verified by independent cybersecurity experts.
• Suspicious Activity Detection: An AI-powered system that detects unusual login activity or transactions.
• Password Hashing: Your password is never stored in plain text.

365aec believes every user should have full control over their own data. We provide you with the following rights:

365aec strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

A note to parents — please keep your devices, passwords, and payment details out of reach of children. If your child has accidentally created an account, contact us immediately at support@365aec.bet.

365aec may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised and a notification will be sent to your registered email address.

For significant changes, a notification will be displayed upon login and you will be asked to confirm your acceptance of the updated policy. Continued use of the platform following any changes will be taken as your agreement to the revised terms.

If you do not agree with changes to this policy, you may request account closure and receive any applicable balance refund.

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to us through the following:

• Email: support@365aec.bet
• Live Chat: Via the chat button at the bottom right of the website
• Support Hours: Support is available 24/7, 7 days a week in both Bangla and English.

365aec aims to respond to requests for data access or deletion within 30 business days. Complex cases may take a little longer, but you will be kept updated on the progress.